Rapidly growing dataset gives QCI customers a more current view of slot performance across the market

SAN DIEGO, Sept. 21, 2026 (GLOBE NEWSWIRE) -- Quick Custom Intelligence (QCI), a leader in unified technology for casino resorts, today announced that QCI Metrics is approaching performance data from 100,000 gaming machines, reaching significant scale shortly after its launch.

Available exclusively to QCI customers, QCI Metrics allows slot operators to compare their key performance indicators against the broader QCI Metrics dataset using next-day data across rolling 30- or 90-day reporting windows. Traditional industry reports can lag by several weeks, limiting how quickly operators can evaluate changes occurring on their floors.

“Over the past few years, a few vendors have given operators glimpses of competitive slot performance data gathered from dozens of casinos across the country. QCI Metrics goes a step further. Its data is current the moment an operator opens the online report, covering the previous 30 or 90 days, and it compares the operator’s current KPIs against a large database of slots drawn from many of QCI’s 400-plus casino customers. That gives the application a four-to-eight-week head start over other industry surveys. QCI Metrics is still new, but with nearly 100,000 slots already represented and its sample continuing to grow, it could be a real game changer,” said Buddy Frank, Principal and CEO of BF Slot Strategies and industry veteran.

The growing dataset also flows back into QCI Slots, providing broader industry context for performance analysis and a stronger foundation for QCI’s recommendation tools.

“QCI Metrics gives our customers the ability to understand their performance within the context of what is happening across the industry,” said Dr. Ralph Thomas, CEO and Co-Founder of QCI. “As the dataset approaches 100,000 gaming machines, operators gain a stronger foundation for identifying opportunities, evaluating changes, and acting while the information is still relevant.”

The current dataset represents participation from only a portion of QCI’s customer base, creating substantial room for continued growth. As participation increases, QCI Metrics will give operators an increasingly comprehensive and timely view of game and floor performance across the industry.

QCI will demonstrate QCI Metrics at G2E 2026, September 28–October 1, at Booth #2440. Attendees can also meet with the QCI team at the QCI Resorts™ Experience at Booth #2644.

ABOUT QCI

Quick Custom Intelligence, Inc. is an agentically run technology business where agentic technology has managed nearly every aspect of its business. Applying this agentic platform, QCI delivers and supports its AGI Platform and QCI Resorts™, the Unified Business Platform for Resorts. Deployed across more than 325 casino resorts throughout North America, Australia, New Zealand, Canada, Latin America, and Europe, QCI’s technology supports more than $42 billion in annual gross gaming revenue.

QCI is leading the industry’s transition beyond fragmented software stacks, integrations, and data warehouses toward a single real-time system for all resort operations. Built specifically for gaming and hospitality, QCI Resorts is a unified hospitality, food and beverage, marketing, loyalty, guest engagement, operations, and enterprise platform supporting a common AI layer, while gaming systems remain integrated. The result is a foundation for real-time operational intelligence, natural language operations, and agentic AI across the casino resort enterprise.

QCI was co-founded by Dr. Ralph Thomas and Andrew Cardno and is headquartered in San Diego, California, with offices across North America, including St. Louis, Denver, Seattle, and Phoenix.

Main phone number: (858) 299.5715.

Learn more at www.qci.ai.

ABOUT DR. RALPH THOMAS

Dr. Ralph Thomas is the Co-Founder and Chief Executive Officer of Quick Custom Intelligence. Ralph is a product visionary in applied analytics and the founder of two companies that deliver solutions in casino gaming, education, and adult learning. As a gaming industry veteran, Dr. Thomas has substantial experience implementing analytics into single and multi-property gaming companies to drive tangible and measurable gains to the bottom line and has built business intelligence tools for multibillion-dollar casinos. Dr. Thomas is co-author of 16 books and over 80 articles on applied analytics and data science in gaming, an inventor on dozens of patents, and understands gaming from raw data up through casino operations, giving him a unique, 360-degree view of the industry.