- AXA GBS marks three decades in India, expanding across Bangalore, Pune, UK, and Morocco. It serves over 35 AXA entities in 14 countries, delivering innovation, operational excellence and high customer satisfaction, and has an employee footprint of over 4,000 employees globally.
- AXA GBS is transitioning from traditional transactional work to a high-value, output-based model, further demonstrated by its new state-of-the-art facility in Pune, focusing on technology, automation, data analytics and AI.
- AXA GBS has achieved a higher customer satisfaction rate, and with a focus on upskilling, is investing heavily in role-based learning academies, an 88% employee engagement score and 90% retention rate, reflecting a commitment to people-centric growth and global collaboration.
BENGALURU, India and PUNE, India, Feb. 13, 2025 -- AXA Global Business Services (AXA GBS), a part of the AXA Group, proudly celebrates its 30 years of operations in India. The occasion was marked by a celebratory townhall in both Pune and Bangalore, with the AXA GBS Executive Committee members joining CEO, Michele Rochefort at the event.
With a global employee footprint of over 4,000 professionals across Bangalore, Pune, UK, and Morocco, AXA GBS continues to expand its presence while driving innovation, employee experience, operational excellence and strong customer satisfaction.
AXA GBS currently co-partners with over 35 AXA entities across 14 countries. It blends expertise in technology services such as application development & maintenance, data analytics, artificial intelligence, and industrial automation, along with traditional business process services including language support to deliver tangible value across AXA's global ecosystem. This milestone also marks a significant transition for AXA GBS to being a trusted advisor to AXA entities driven by a high-value, output-based operating model.
"At AXA GBS, we love to dare. We are looking within first, cannibalizing our existing business model through a bold program of intelligent automation and digitalization. We are looking to enhance our traditional operational services with a powerful combination of automation and technology, enhancing the value for AXA entities globally. With a strategic focus on driving organic growth and scaling existing services, we are confident of providing flexibility to AXA entities, unlocking collective value for AXA Group. We are investing heavily in upskilling our employees, empowering them to build their capabilities to complement their wealth of domain expertise. We are scaling operational excellence by investing in tools, platforms, and integrated systems to support AXA entities seamlessly, to be consistently impactful advisors. As an integral part of the AXA Group, AXA GBS has extensive domain knowledge and we are well placed to own, drive and deliver results for our various global entities. Our focus also remains on retaining intellectual property and value within AXA. I am confident that our strategic transformation will yield great results for our Entities, Processes, and People. 30 years combined with AXA Group's 40th year anniversary in April is a testament to our long-standing legacies entwining to deliver value for the Group," said Michele Rochefort, Chief Executive Officer, AXA Global Business Services.
AXA GBS's dedication to operational excellence is reflected in its increased customer satisfaction rate and net promoter score in the past one year. AXA GBS has demonstrated commitment and expertise in forging strong and trusted relationships with AXA's global teams.
"With a focus on exceptional customer satisfaction, we have launched an integrated service catalogue, ensuring AXA entities have a holistic view of what we can do for them. With a smooth customer relationship management platform at the back-end, we are investing more time to co-create with our entities to open doors of innovation and excellence," said Timothy Auger, Chief Customer & Transition Officer, AXA Global Business Services.
A newly opened, state-of-the-art facility in Pune underscores AXA GBS's commitment to fostering a great place to work poised to deliver enhanced service delivery and cutting-edge innovation, while promoting a collaborative, inclusive workspace. Furthermore, as a skills-based organization, it fosters a high-performing and engaged workforce with an 88% employee engagement score and an impressive 90% retention rate, achieved through robust role-based learning academies.
"Our people are our exceptional talent engine – our secret sauce! Their dedication and talent drive our success and enable us to be consistently impactful advisors to AXA entities. We are committed to making AXA GBS a "Skills-First" organization, and ensuring every employee has a career path aligned to their personal growth and career ambitions – where they can truly own their career," said Isabelle Isnard, Chief People and Communications Officer, AXA Global Business Services.
"Last year alone, AXA GBS had over 67% of our employees volunteer for over 42 corporate social responsibility programs across the country. Our commitment to communities around us for inclusive protection and environment will continue; but we are also investing in ensuring it is a promise made by our people – 5% of goals in our employee performance is dedicated to community volunteering work; and we are on the path to combining this dedicated time to be skills-based volunteering to ensure there is more purpose to work and a flavor for learning. This is a particularly special achievement for us – our goals in advancing in the fields of automation, data analytics, and AI, along with other technologies, is beautifully balanced with and grounded in our drive to do good for our people, communities, and environment. And these numbers validate that," said Rahul Sinha, Chief Data Analytics and AI Officer & Executive Sponsor – CSR at AXA Global Business Services.
As AXA GBS looks ahead to its new chapter, it remains steadfast in pushing boundaries and embracing emerging technologies to drive AXA's global ambitions. Harnessing its talented workforce and evolving service offerings, it stands poised to shape the future of insurance and beyond, setting new benchmarks for innovation, collaboration and measurable value creation.
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ABOUT AXA GLOBAL BUSINESS SERVICES
AXA Global Business Services (AXA GBS) is a part of the AXA Group, a leading multinational insurance firm headquartered in Paris, France. Located in India, Morocco, and UK with more than 4000 employees, the organization provides essential business support services across various functions such as finance, human resources, IT, and procurement to AXA entities worldwide. As part of AXA's commitment to tech-driven innovation, AXA GBS plays a pivotal role in fostering cutting-edge technological solutions and driving digital transformation across the organization.
ABOUT THE AXA GROUP
The AXA Group is a worldwide leader in insurance and asset management, with 147,000 employees serving 94 million clients in 50 countries. In 2023, IFRS17 revenues amounted to Euro 102.7 billion and IFRS17 underlying earnings to Euro 7.6 billion. AXA had Euro 946 billion in assets under management, including assets managed on behalf of third parties, as of December 31, 2023.
The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS (ISN FR 0000120628 – Bloomberg: CS FP – Reuters: AXAF.PA). AXA's American Depository Share is also quoted on the OTC QX platform under the ticker symbol AXAHY.
The AXA Group is included in the main international SRI indexes, such as Dow Jones Sustainability Index (DJSI) and FTSE4GOOD. It is a founding member of the UN Environment Programme's Finance Initiative (UNEP FI) Principles for Sustainable Insurance and a signatory of the UN Principles for Responsible Investment.
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